Regardless of the challenge you may be experiencing, rest assured that your question is very important to us. Moreover, helping you find the solution and the assistance you need is just as important. Support tickets are answered within 24 to 48 hours. 

Our help desk is open from 9:00AM to 5:00PM pacific time. Monday thru Friday and we follow the US and Philippine National Holiday schedule.

Many of the common general questions are answered in the Frequently Asked Questions section of our help desk. If you decide to submit a ticket you must create an account at our support desk and then log back in TO THE HELPDESK within 24 hours to see our response. Keep in mind that the support staff is here to help you with the operation of THIS website.